Hughes Direcway DW6000 Bedienungsanleitung

11717 Exploration Lane, Germantown, MD 20876Tel: (301) 428.5500 Fax: (301) 428.1868/28301033295-0001Revision 2September 19, 2003DW6000 Series Instal

• Contentsx1033295-0001 Revision 2Print the customer’s System Information page and record infor-mation . . . . . . . . . . . . . . . . . . . . . . .

• Abbreviations and Acronyms661033295-0001 Revision 2

Appendix A • Lat/Long Decimals to Minutes Table1033295-0001 Revision 267Appendix ALat/Long Decimals to Minutes TableUse the following procedure to det

Appendix A • Lat/Long Decimals to Minutes Table681033295-0001 Revision 2Right of DecimalMinutesRight of DecimalMinutesRight of DecimalMinutes.01 1 .36

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 269Appendix BInstalling the indoor equipment usingdial-u

Appendix B • Installing the indoor equipment using dial-up commissioning701033295-0001 Revision 2• A functioning 10/100 Ethernet interface installed o

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 27110. Auto cross pol the antenna. When the antenna is l

Appendix B • Installing the indoor equipment using dial-up commissioning721033295-0001 Revision 2Antenna installationThe DW6000 can be used with the H

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 273Installing DIRECWAY installation software on installe

Appendix B • Installing the indoor equipment using dial-up commissioning741033295-0001 Revision 2 Installing the softwareDo not connect USB cable to t

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 275Figure 58: Device Installation StatusFigure 59: Webse

• Contents1033295-0001 Revision 2xiAppendix BInstalling the indoor equipment using dial-up commis-sioning . . . . . . . . . . . . . . . . . . . . . .

Appendix B • Installing the indoor equipment using dial-up commissioning761033295-0001 Revision 2Installing the DW6000 using a modemYou need all the i

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 277Figure 60: Items required for installationPOWERDCcord

Appendix B • Installing the indoor equipment using dial-up commissioning781033295-0001 Revision 2The power supplyThe DW6000 uses a power supply with t

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 279Modem installation methodFollow the steps below and r

Appendix B • Installing the indoor equipment using dial-up commissioning801033295-0001 Revision 21. Take the pedestal base in one hand the DW6000 in t

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 281Figure 63: DW6000 guidesFigure 64: Two front guidesFi

Appendix B • Installing the indoor equipment using dial-up commissioning821033295-0001 Revision 25. Connect the component interconnection cables. See

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 2832. LAN LED comes on within 30 seconds to indicate LAN

Appendix B • Installing the indoor equipment using dial-up commissioning841033295-0001 Revision 2Running the DW6000 installation software, commissioni

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 2853. Websetup will first detect the DW6000 and the mode

• Contentsxii1033295-0001 Revision 2DW6000 status information via the Installer Console . . . . . . .117Verifying correct DW6000 operation. . . . . .

Appendix B • Installing the indoor equipment using dial-up commissioning861033295-0001 Revision 25. Websetup authenticates the DW6000 serial number an

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 287Figure 74: RegistrationNote: The registration informa

Appendix B • Installing the indoor equipment using dial-up commissioning881033295-0001 Revision 27. After the customer enters registration information

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 289Figure 76: Antenna Pointing - ReceiveFigure 77: Finis

Appendix B • Installing the indoor equipment using dial-up commissioning901033295-0001 Revision 2Post-commissioningIn post-commissioning, you peak the

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 2917. Use the Elevation, Azimuth and Polarization values

Appendix B • Installing the indoor equipment using dial-up commissioning921033295-0001 Revision 210. Select the Manual fine pointing mode radio button

Appendix B • Installing the indoor equipment using dial-up commissioning1033295-0001 Revision 293Connect to customercomputer and confirmsurfing1. Unpl

Appendix B • Installing the indoor equipment using dial-up commissioning941033295-0001 Revision 2If the customer cannot surfIf the customer cannot sur

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 295Appendix CInstalling the DW6000 using InstallerConsoleThe installat

• Figures1033295-0001 Revision 2xiiiFiguresChapter 11. The DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix C • Installing the DW6000 using Installer Console961033295-0001 Revision 2Installation PC requirementsThe installer laptop PC must fulfill th

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 297The power supplyDW6000 users must use a power supply with the part

Appendix C • Installing the DW6000 using Installer Console981033295-0001 Revision 2Installer console installationmethodFollow the steps below and refe

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2991. Take the pedestal base in one hand the DW6000 in the other. Orie

Appendix C • Installing the DW6000 using Installer Console1001033295-0001 Revision 2Figure 88: DW6000 guidesFigure 89: Two front guidesFigure 90: Pede

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 21015. Connect the component interconnection cables. See Figure 91 for

Appendix C • Installing the DW6000 using Installer Console1021033295-0001 Revision 22. LAN LED comes on within 30 seconds to indicate LAN connectivity

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2103Communicating with the DW6000 via HyperterminalAfter the DW6000 fi

Appendix C • Installing the DW6000 using Installer Console1041033295-0001 Revision 2d. Go to File→ Properties. The New Connection Properties window ap

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2105Figure 96: DW6000 Properties, Settings tab selectedFigure 97: ASCI

• Figuresxiv1033295-0001 Revision 233. System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix C • Installing the DW6000 using Installer Console1061033295-0001 Revision 22. Press ENTER to display the initial Install Console screen shown

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 21074. Enter c to display the Satellite Interface Statistics menu (see

Appendix C • Installing the DW6000 using Installer Console1081033295-0001 Revision 2Configuring BootParametersUse Configure Boot Parameters to configu

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2109 2. As each one-line parameter appears, enter the specific values

Appendix C • Installing the DW6000 using Installer Console1101033295-0001 Revision 23. When you have entered all parameters, return to the Main Menu a

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2111Antenna Pointing - Receiver This section describes how to verify a

Appendix C • Installing the DW6000 using Installer Console1121033295-0001 Revision 22. At the Installation Menu prompt, enter a to obtain antenna poin

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2113Antenna Pointing - Transmitter,ManualThe manual cross-polarization

Appendix C • Installing the DW6000 using Installer Console1141033295-0001 Revision 2Force ranging Use the d option to force-range the unit and verify

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2115Verifying software downloadIf the DW6000 is configured correctly f

• Figures1033295-0001 Revision 2xv68. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix C • Installing the DW6000 using Installer Console1161033295-0001 Revision 26. On successful download, the DW6000 automatically resets to refl

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2117DW6000 status information via the Installer ConsoleThe DW6000 has

Appendix C • Installing the DW6000 using Installer Console1181033295-0001 Revision 2Displaying traffic statisticsAt the Satellite Interface Statistics

Appendix C • Installing the DW6000 using Installer Console1033295-0001 Revision 2119The Final Test MenuThe Final Test Menu is not used by installers.

Appendix C • Installing the DW6000 using Installer Console1201033295-0001 Revision 2

Appendix D • Configuring the installer laptop for IP addressing1033295-0001 Revision 2121Appendix DConfiguring the installer laptop for IPaddressingTh

Appendix D • Configuring the installer laptop for IP addressing1221033295-0001 Revision 23. Select the TCP/IP entry associated with Network Interface

Appendix D • Configuring the installer laptop for IP addressing1033295-0001 Revision 21237. Select OK to close the list of network components. Windows

Appendix D • Configuring the installer laptop for IP addressing1241033295-0001 Revision 2Windows 20001. On the client computer, go to Start→ Settings

Appendix D • Configuring the installer laptop for IP addressing1033295-0001 Revision 21255. Select Internet Protocol (TCP/IP). Be careful not to unche

• Figuresxvi1033295-0001 Revision 2106. DW6000 reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix D • Configuring the installer laptop for IP addressing1261033295-0001 Revision 2Windows XP1. Go to Start→ Settings→ Control Panel. Double-c

Appendix D • Configuring the installer laptop for IP addressing1033295-0001 Revision 2127Figure 121: Local Area Connection PropertiesFigure 122: Inter

Appendix D • Configuring the installer laptop for IP addressing1281033295-0001 Revision 2

Appendix E • Installing DVADB1033295-0001 Revision 2129Appendix EInstalling DVADBDVADB featuresThe DIRECWAY Virtual Private Network (VPN) Automatic Di

Appendix E • Installing DVADB1301033295-0001 Revision 2Installation procedureTo install DVADB, do the following:• Install the hardware• Configure the

Appendix E • Installing DVADB1033295-0001 Revision 2131Configure softwareRemember you must commission the DW6002 before you can set up the VADB modem.

Appendix E • Installing DVADB1321033295-0001 Revision 2Test functioningYou will use the Advanced pages to test the DVADB connection. Access the Advanc

Appendix E • Installing DVADB1033295-0001 Revision 2133Figure 126: Verify VADBLINK

Appendix E • Installing DVADB1341033295-0001 Revision 2Troubleshooting DVADB Use the troubleshooting procedure below if the DW6002 is unable to connec

Appendix E • Installing DVADB1033295-0001 Revision 21356. Look up the Username and Password on the DW6002.a. Open the Advanced Interface Page.b. From

• Tables1033295-0001 Revision 2xviiTablesChapter 11. DW6000 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Appendix E • Installing DVADB1361033295-0001 Revision 2

Appendix F • Installation checklist1033295-0001 Revision 2137Appendix FInstallation checklistInstallation summary and checklistThe following DW6000 co

Appendix F • Installation checklist1381033295-0001 Revision 2

• Index1033295-0001 Revision 2139Index(LAN) 2AActive Routing Table 119Advanced pages 54Antenna Pointing - Receiver 91, 111Antenna Pointing - Transmit

• Index1401033295-0001 Revision 2reset history 119router 2SSBC 11SBC installation method 13Service Offerings 86Software Configuration section 50speci

• Tablesxviii1033295-0001 Revision 2

• Important safety information1033295-0001 Revision 2xixImportant safety informationFor your safety and protection, read this entire manual before yo

Copyright © 2003 Hughes Network Systems Inc., a wholly owned subsidiary of Hughes Electronics CorporationAll rights reserved. This publication and its

• Important safety informationxx1033295-0001 Revision 2Note: A note provides additional information.CAUTIONIndicates a potentially hazardous situatio

• About this document1033295-0001 Revision 2xxiAbout this documentScope and audienceThis manual describes installing and servicing the DIRECWAY® DW60

• About this documentxxii1033295-0001 Revision 2Appendix C – Installing the DW6000 using Installer Console provides instruction on how to use the Ins

• About this document1033295-0001 Revision 2xxiiiRelated publicationsThe installation of this product may also require the use of one of the followin

• About this documentxxiv1033295-0001 Revision 2

Chapter 1 • Introduction1033295-0001 Revision 21Chapter 1IntroductionThis chapter addresses the following topics:• DW6000 purpose and components on pa

Chapter 1 • Introduction21033295-0001 Revision 2The DW6000, in combination with an antenna and an Ethernet hub or wireless base station, provides sate

Chapter 1 • Introduction1033295-0001 Revision 23Figure 3: Remote site with DW6000 installed, wired (Ethernet) LANFigure 4: Remote site with DW6000 ins

Chapter 1 • Introduction41033295-0001 Revision 2Specifications and identification of equipment The part number label is located on the rear of the uni

Chapter 1 • Introduction1033295-0001 Revision 25These cable specifications are the minimum required. If the cableinstallation does not meet the minimu

• 1033295-0001 Revision 2iiiDeclaration of ConformityStandards to which Conformity is declared: FCC Part 15This device complies with part 15 of the F

Chapter 1 • Introduction61033295-0001 Revision 2Note: Coaxial cables with copper clad steel center conductor must havethe DC resistance of CommScope 5

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 27Chapter 2Installing the indoor equipmentSystem pre-installationCheck to be sure bot

Chapter 2 • Installing the indoor equipment81033295-0001 Revision 2• A functioning 10/100 Ethernet interface installed on at least one computer. This

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 294. Assemble indoor equipment. Assemble DW6000 and connect to laptop. Power up DW600

Chapter 2 • Installing the indoor equipment101033295-0001 Revision 2Antenna installationThe DW6000 can be used with the HNS DW4000 74cm Two-Way antenn

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 211Installing the DW6000 using SBCYou need all the items shown in Figure 5. Everythin

Chapter 2 • Installing the indoor equipment121033295-0001 Revision 2The power supplyThe DW6000 uses a power supply with the part number P/N: 1031105-0

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 213SBC installation methodFirst assemble and install the satellite antenna. This incl

Chapter 2 • Installing the indoor equipment141033295-0001 Revision 2Assemble DW6000 and attach to computer1. Take the pedestal base in one hand and th

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 215Figure 8: DW6000 guidesFigure 9: Two front guidesFigure 10: Pedestal base clipCurv

• iv1033295-0001 Revision 2If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair orwarranty information, please contact DI

Chapter 2 • Installing the indoor equipment161033295-0001 Revision 25. Connect the component interconnection cables. See Figure 11 for final cabling.

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 217Obtain IP address and testEthernet connection1. Restart the PC so it obtains an IP

Chapter 2 • Installing the indoor equipment181033295-0001 Revision 2The commissioning procedureYou must confirm remote location and transponder inform

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 219Figure 15: Initial registration screenFigure 16: Antenna LocationFigure 17: Verify

Chapter 2 • Installing the indoor equipment201033295-0001 Revision 27. Select a satellite/transponder combination that corresponds with the work order

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 221Figure 20: Manual entry of parameters

Chapter 2 • Installing the indoor equipment221033295-0001 Revision 28. Verify the information and select Next. The Receive Antenna Pointing screen app

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 22310. Click on Manual. A window appears showing the status of the test, the isolatio

Chapter 2 • Installing the indoor equipment241033295-0001 Revision 2Figure 24: Auto Cross Pol

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 22512. Select a registration server from the drop-down list. If you are unsure which

• 1033295-0001 Revision 2vExample of Antenna Grounding according to the National Electrical Codeinstructions contained in “Radio and Television Equip

Chapter 2 • Installing the indoor equipment261033295-0001 Revision 213. Click Next. A screen appears reminding you you will be redirected to a secure

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 227Figure 29: E-mail account registrationFigure 30: Registration information; record

Chapter 2 • Installing the indoor equipment281033295-0001 Revision 2Figure 31: Registration complete - restartFigure 32: Close for terminal reset

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 229Final installation check requirements• Confirm that Software Download Status in th

Chapter 2 • Installing the indoor equipment301033295-0001 Revision 2Connect to customercomputer, and surf tomyDIRECWAY.com,Connect the customer’s comp

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 231If the customer cannot surf Configure the installer laptop so its network properti

Chapter 2 • Installing the indoor equipment321033295-0001 Revision 2Download DW6000 UserGuideHelp the customer download the DW6000 User Guide (HNS 103

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 233Figure 38: Registration formFigure 39: SubmitFigure 40: myDIRECWAY.com home

Chapter 2 • Installing the indoor equipment341033295-0001 Revision 2Print the customer’s SystemInformation page and recordinformation1. Have the custo

Chapter 2 • Installing the indoor equipment1033295-0001 Revision 235Create System ControlCenter icon1. Enter www.direcwaysupport.com in the browser UR

• vi1033295-0001 Revision 2

Chapter 2 • Installing the indoor equipment361033295-0001 Revision 2

Chapter 3 • The System Control Center1033295-0001 Revision 237Chapter 3The System Control CenterThe DW6000 has an internal Web server that supports th

Chapter 3 • The System Control Center381033295-0001 Revision 2How to access the System Control CenterThe System Control Center is accessed through any

Chapter 3 • The System Control Center1033295-0001 Revision 239If the System Control Centeris not accessibleIf the www.direcwaysupport.com address is n

Chapter 3 • The System Control Center401033295-0001 Revision 2The Home screenThe Home screen has system indicators across the top. There are links in

Chapter 3 • The System Control Center1033295-0001 Revision 241Figure 46: PROBLEM is reported

Chapter 3 • The System Control Center421033295-0001 Revision 2System StatusThe System Status screen displays the fields described below.•Signal streng

Chapter 3 • The System Control Center1033295-0001 Revision 243Reception InfoThe Reception Info screen displays the fields described below. Table 2 des

Chapter 3 • The System Control Center441033295-0001 Revision 2Table 2: Receive code (RxCode) messages and corrective actionsNumeric RxCodeMessage Disp

Chapter 3 • The System Control Center1033295-0001 Revision 245Figure 49: DW6000 connectionsCAUTIONNever unplug the power cord from the DW6000 while it

• 1033295-0001 Revision 2vii

Chapter 3 • The System Control Center461033295-0001 Revision 2Transmission InfoThe Transmission Info screen displays the fields described below.•Trans

Chapter 3 • The System Control Center1033295-0001 Revision 247Table 3: Transmit (TxCode) messages and corrective actionsNumeric TxCodeMessage Displaye

Chapter 3 • The System Control Center481033295-0001 Revision 212 The transmitter is not receiving network control messages from the Network Operations

Chapter 3 • The System Control Center1033295-0001 Revision 24918 The transmitter is requesting a transmit pointing testThis condition can occur during

Chapter 3 • The System Control Center501033295-0001 Revision 2System InfoThe System Information screen displays a number of fields. While all the info

Chapter 3 • The System Control Center1033295-0001 Revision 251Figure 51: System Information; print and save this screen

Chapter 3 • The System Control Center521033295-0001 Revision 2The Connectivity Test LinkThe unit may lose connectivity to a particular server due to t

Chapter 3 • The System Control Center1033295-0001 Revision 253Internet ConnectivityTry pinging the DIRECWAY Web server (www.direcway.com). Use the sam

Chapter 3 • The System Control Center541033295-0001 Revision 2The Help MenuThe Help Menu contains information about receive and transmit status messag

Chapter 3 • The System Control Center1033295-0001 Revision 255Figure 54: Advanced pages

• viii1033295-0001 Revision 2

Chapter 3 • The System Control Center561033295-0001 Revision 2

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 257Chapter 4DW6000 LEDs and troubleshootingThe DW6000 LEDs can provide information ab

Chapter 4 • DW6000 LEDs and troubleshooting581033295-0001 Revision 2Cannot surf but can access Control CenterIf you cannot surf the Internet but can a

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 259Check receive signalThe DW6000 will not function if satellite signals are not rece

Chapter 4 • DW6000 LEDs and troubleshooting601033295-0001 Revision 2If the Tx Code is Transmitter available for Normal Operation (TxCode 8) the DW6000

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 261Figure 58: System Status, TCP Acceleration Status

Chapter 4 • DW6000 LEDs and troubleshooting621033295-0001 Revision 2Check Network OperationsCenter (NOC) connectivityUse the Connectivity Test link to

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 263If the tests still fail, power cycle the DW6000 by unplugging the power cord from

Chapter 4 • DW6000 LEDs and troubleshooting641033295-0001 Revision 2Internet ConnectivitySometimes the Internet or Internet site is experiencing probl

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 265Check for virus and firewallissuesIf you have checked gone through all the steps i

• Contents1033295-0001 Revision 2ixContentsImportant safety information . . . . . . . . . . . . . . . . . . . . xixAbout this document . . . . . . .

Chapter 4 • DW6000 LEDs and troubleshooting661033295-0001 Revision 2Cannot access the Control CenterIf you cannot access the Control Center, you can s

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 267G-26204 C08/27/03LAN LEDSolid blue = LAN is connectedand usableFlashing blue = the

Chapter 4 • DW6000 LEDs and troubleshooting681033295-0001 Revision 2All LEDs offIf all the LEDs are off, check that all the power connections are secu

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 269Check the LAN LEDCheck the LAN LED. If it is lit, proceed to the next troubleshoot

Chapter 4 • DW6000 LEDs and troubleshooting701033295-0001 Revision 2LAN LED is litIf the LAN LED is lit, disconnect the Ethernet cable. The LAN LED wi

Chapter 4 • DW6000 LEDs and troubleshooting1033295-0001 Revision 271b. In the Dial-up settings section, make sure Never dial a connection is selected.

Chapter 4 • DW6000 LEDs and troubleshooting721033295-0001 Revision 2Problem: Power LED not onIf the Power LED is not lit, take the following steps. No

• Glossary1033295-0001 Revision 263GlossaryDEHIIP address - a 32-bit number that identifies each sender or receiver of information that is sent in pa

• Glossary641033295-0001 Revision 2LNPRSTLocal area network (LAN) - a group of computers and associated devices that share a common communications li

• Abbreviations and Acronyms1033295-0001 Revision 265Abbreviations and AcronymsAbbreviation or AcronymTermDHCP Dynamic Host Configuration ProtocolDVA